Lora Kontext Compliance & Refund Policy
Effective Date: January 20, 2025
Last Updated: January 20, 2025
Refund Policy
At Lora Kontext, we want you to be satisfied with our AI image generation service. We offer a fair refund policy to ensure your peace of mind when using our platform.
Subscription Refunds
We offer refunds for subscriptions under the following conditions:
- Refund requests must be made within 3 days of purchase
- You must have used 200 credits or fewer
- Processing fees will be deducted from the refund amount
Credit Purchases
Credit purchases for our AI image generation platform are non-refundable.
We encourage you to start with a smaller credit package to test our service before making larger purchases.
Subscription Plan Changes
If you accidentally purchased an annual plan instead of a monthly plan:
- We can convert your subscription to a monthly plan
- We will deduct one month's subscription cost plus processing fees
- The remaining balance will be refunded to your original payment method
Non-Refundable Items
- Credit purchases
- Subscription time that has already passed
- Processing fees
- Subscriptions beyond the 3-day window
- Subscriptions where more than 200 credits have been used
How to Request a Refund
To request a refund, please contact us with the following information:
- Your account email address
- Order or transaction ID
- Reason for refund request
- Date of purchase
Email: support@lorakontext.top
Refund Processing
Refunds are typically processed within 5-7 business days of approval. The actual time for the refund to appear in your account may vary depending on your payment method and financial institution.
Legal Compliance
Data Protection Compliance
Lora Kontext is committed to complying with global data protection regulations:
- GDPR (General Data Protection Regulation): We provide EU users with all required data rights
- CCPA (California Consumer Privacy Act): California residents have specific privacy rights which we fully support
- Data Localization: We comply with local data storage requirements where applicable
Content Compliance
Our platform enforces strict content policies to ensure legal compliance:
- Automated content filtering to prevent illegal content generation
- Human review processes for reported content
- Immediate action on violations of our Acceptable Use Policy
- Cooperation with law enforcement when legally required
Intellectual Property Compliance
We respect intellectual property rights and have procedures in place for:
- DMCA takedown requests
- Copyright infringement reports
- Trademark violation concerns
- Model training data compliance
Financial Compliance
Lora Kontext maintains compliance with financial regulations:
- PCI DSS compliance for payment processing
- Transparent billing practices
- Accurate tax collection and remittance
- Anti-money laundering (AML) procedures
Dispute Resolution
We strive to resolve all disputes amicably. If you have a concern:
- First, contact our support team at support@lorakontext.top
- If unresolved, escalate to our compliance team at legal@lorakontext.top
- For formal disputes, we offer binding arbitration as outlined in our Terms of Service
Accessibility Compliance
Lora Kontext is committed to making our service accessible to all users:
- WCAG 2.1 AA compliance for web interfaces
- Screen reader compatibility
- Keyboard navigation support
- Alternative text for generated images
Security Compliance
We maintain industry-standard security practices:
- Regular security audits and penetration testing
- SOC 2 Type II compliance (in progress)
- Encryption of data at rest and in transit
- Incident response procedures
- Regular security training for all employees
Contact Information
For compliance-related inquiries:
General Support: support@lorakontext.top
Legal & Compliance: legal@lorakontext.top
Privacy Concerns: privacy@lorakontext.top
Website: https://lorakontext.top
Compliance FAQ for Lora Kontext
Can I get a refund if I'm not satisfied with Lora Kontext?
Yes, if you request a refund within 3 days of purchasing a subscription and have used 200 credits or fewer, you're eligible for a refund minus processing fees. Credit purchases are non-refundable.
Is Lora Kontext GDPR compliant?
Yes, Lora Kontext is fully GDPR compliant. We provide all required data subject rights including access, rectification, deletion, and portability. EU users can exercise these rights through their account settings or by contacting us.
How does Lora Kontext handle copyright concerns?
We take copyright seriously and have a DMCA compliance process. If you believe content on our platform infringes your copyright, please contact legal@lorakontext.top with details, and we'll investigate promptly.
What happens if I accidentally purchase the wrong Lora Kontext plan?
If you accidentally purchase an annual plan instead of monthly, contact us within 3 days. We can convert it to a monthly plan and refund the difference minus one month's subscription and processing fees.
Does Lora Kontext comply with accessibility standards?
Yes, we're committed to WCAG 2.1 AA compliance. Our platform supports screen readers, keyboard navigation, and provides alternative text for images. We continuously work to improve accessibility for all users.
How secure is my data on Lora Kontext?
We implement industry-standard security measures including encryption, regular security audits, and secure data centers. We're working towards SOC 2 Type II compliance to further demonstrate our security commitment.
Can I use Lora Kontext if I'm under 18?
No, Lora Kontext is only available to users 18 years and older. This age restriction helps us ensure compliance with various regulations and maintain a safe platform for all users.
How do I report inappropriate content on Lora Kontext?
If you encounter content that violates our policies, please report it immediately through the report button on the platform or email support@lorakontext.top. We review all reports promptly and take appropriate action.